People’s Daily Online, Beijing, September 11 (Reporter Qiao Xuefeng) Recently, the illegal operation of online booking taxis (referred to as online car-hailing), private passenger car sharing (also known as hitchhiking, carpooling), and vicious criminal cases have occurred frequently, especially in Zhengzhou and Wenzhou. The murder case of Didi Hitchhiking driver has attracted widespread attention from the society, seriously endangering the safety of people’s lives and property, and affecting social stability and the healthy and orderly development of the industry.
The reporter learned from the Ministry of Transport that on the 10th, the General Office of the Ministry of Transport and the General Office of the Ministry of Public Security jointly issued the "Emergency Notice on Further Strengthening the Safety Management of Online Booking Taxi and Private Passenger Car Sharing" (hereinafter referred to as the "Notice"). The notice requires a comprehensive investigation of potential safety hazards and weak links in the industry. If there are potential safety hazards, relevant enterprises should be urged to take effective measures to rectify them. If there are violations of laws and regulations, they should be dealt with according to law. Conduct a comprehensive cleanup of the drivers of the existing online car-hailing and private passenger car sharing services. By December 31, 2018, the vehicles and drivers who do not meet the conditions will be fully cleared, and the compliance of the online car-hailing platform companies, vehicles and drivers will be basically realized.
Launch an industry safety inspection immediately
Local transportation authorities, public security organs and other departments should immediately organize a joint safety inspection of locally operated online car-hailing platform companies and private passenger car sharing information service platforms. Through the inspection, comprehensive investigation of industry safety hazards and weak links. Where there are potential safety hazards, relevant enterprises should be urged to take effective measures to rectify them; where there are violations of laws and regulations, they must be dealt with according to law.
The Ministry of Transport will organize the member units of the Inter-Ministerial Joint Conference on Coordinated Supervision of New Formats of Transportation to conduct a safety inspection of Didi and other online car-hailing platform companies. Didi and other platform companies should fully carry out self-inspection and rectification of potential safety hazards, and stop private passenger car sharing information services indefinitely before completing the rectification of potential hazards.
Strengthen the background verification of drivers on online ride-hailing and ride-hailing platforms
Local transportation authorities and public security organs shall strictly abide by the requirements of the "Notice of the General Office of the Ministry of Transport and the General Office of the Ministry of Public Security on Practically Doing a Good Job in the Background Verification and Supervision of Taxi Drivers" (Hanobanyun [2018] No. 32), and conduct background checks on drivers who engage in or apply for online car-hailing services to ensure that online car-hailing drivers meet the conditions stipulated in the "Regulations on the Administration of Taxi Drivers’ Qualifications" (Order No. 63 of 2016 of the Ministry of Transport). The private passenger car sharing information service platform shall refer to the relevant requirements of the background verification and supervision of taxi drivers, and conduct background checks on drivers who engage in or apply for private passenger car sharing services. It is necessary to conduct a comprehensive clean-up of the drivers of the existing online car-hailing and private passenger car sharing services, fully remove the vehicles and drivers that do not meet the conditions before December 31, 2018, and basically realize the compliance of the online car-hailing platform companies, vehicles and drivers.
Strictly urge enterprises to implement the main responsibility for safe production and stability maintenance
Local transportation authorities and public security organs should urge local online car-hailing platform companies and private passenger car-sharing information service platform service enterprises to implement the main responsibility of enterprise safety production management and maintaining industry stability. Relevant platform companies should strictly regulate the management of dispatching orders, and shall not send orders to drivers without background verification, and shall apply technologies such as facial recognition before dispatching orders to review the consistency of vehicles and drivers; to strengthen operational risk management and control, using big data technology to warn of risks such as route deviation and unreasonable long-term stay, and to deal with abnormal situations in a timely manner; to limit the number of orders received by Hitch to prevent illegal online car-hailing services in the name of ride-sharing; to implement a random dispatch mechanism, prohibiting drivers from selecting passengers, allowing passengers to choose drivers; to establish a complaint freezing mechanism, and shall not send orders to the complained driver if the passenger’s complaint has not been checked and handled; to strengthen passenger information protection, close the social functions of the Hitch platform, block passenger information, and prevent personal disclosure Privacy; It is necessary to standardize vehicle safety requirements, encourage qualified platform companies to paste special signs in prominent positions of online car-hailing, and the light transmittance of the windows should meet the requirements of taxis to ensure that the situation in the car is visible. The child lock should not be opened during the operation of the vehicle, which is convenient for passengers to escape in case of emergencies. It is necessary to regularly randomly check offline operating vehicles and drivers, check the consistency of registration information with the actual situation, and prevent problems such as "license modification and number change" and "impersonation".
Improve the complaint alarm and rapid response mechanism
Local transportation authorities and public security organs should take various measures to vigorously strengthen safety education and reminders for ride-hailing passengers. It is necessary to urge online ride-hailing platform companies and private passenger car sharing information service platforms to set up a safety prompt interface on the homepage of the APP launch, prompting passengers that the 110 alarm phone is the most effective way to ask for help in an unexpected emergency. When the safety of life and property is threatened, they should immediately call 110 for help. At the same time, they should set up "one-click alarm" in a prominent position of the APP, so that drivers and passengers can promptly alert the platform when there is an unexpected emergency. Relevant platform companies should provide technical interfaces, real-time push platform drivers, vehicle registration data, vehicle location, driving track, passenger information and other data to the public security organs in accordance with the law. It is necessary to set up a special 24-hour operation of safety management and emergency response team, identify and deal with the first time after receiving the warning, and immediately report to the public security organs as appropriate. Local transportation authorities shall take the initiative to accept and quickly verify and deal with all kinds of complaints from all walks of life involving online ride-hailing and ride-hailing through their own portals or by opening complaint phone numbers. Local public security organs, transportation authorities and relevant platform companies shall establish a working mechanism for rapid response and joint handling of illegal and criminal activities of online ride-hailing and ride-hailing. After receiving the alarm, the public security organs shall organize the police force to respond quickly and effectively. Transportation authorities and relevant platform companies shall make every effort to provide technical, information and other service support. The relevant platform companies and their directly responsible supervisors and other directly responsible personnel that obstruct the people’s police from performing their duties according to law and refuse to provide technical support to the public security organs shall be investigated in strict accordance with the provisions of the People’s Police Law, the Public Security Administration Punishment Law, the Cyber security Law, the Anti-Terrorism Law and the Criminal Law.
Strictly crack down on illegal business operations
Illegal operations threaten the personal safety and legitimate rights and interests of passengers, and seriously disrupt the order of market competition. Local transportation authorities and public security organs should attach great importance to it, give full play to their respective functions, carry out joint law enforcement, and strictly investigate and punish all kinds of illegal operations. Those who carry out illegal operations on online ride-hailing platforms and private passenger car sharing information service platforms should increase the penalties for platform companies and other enterprises. It is necessary to establish a "double random" spot check mechanism to effectively perform statutory supervision duties. It is necessary to promote the system of publicizing administrative law enforcement, the system of recording the whole process of law enforcement, and the system of legal review of major law enforcement decisions, so as to achieve strict, standardized, fair and civilized law enforcement. Acts that hinder the staff of the transportation department from performing their duties according to law shall be investigated and punished by the public security organs according
The notice also requires that from now until December 31, a special project rectification action to combat illegal taxi business will be organized nationwide. The action will be carried out in three stages:
① Arrange the deployment stage (from now until September 30): All local transportation departments and public security organs should arrange the deployment of special project rectification actions, clarify the importance of cracking down on illegal operation, widely publicize the harm of engaging in illegal operation activities and taking illegal operation vehicles, educate and guide the general public to consciously resist illegal operation vehicles, and publish the reporting phone number and website, and encourage the exploration of the establishment of reporting reward system. It is necessary to supervise the online car-hailing platform companies to speed up the cleaning up of non-compliant vehicles and drivers on the online car-hailing platform.
② Centralized rectification stage (October 1 to November 30, 2018): Local transportation authorities and public security organs should establish a joint law enforcement mechanism, organize joint law enforcement, and implement rectification by combining fixed-point inspections and mobile inspections. Strictly investigate and punish acts such as engaging in taxi business activities without obtaining a business license, inconsistent online and offline vehicles and drivers, and illegal operations in the name of private passenger car sharing. It is necessary to increase online supervision of online car-hailing, regularly inspect online car-hailing platform companies, strengthen the investigation and judgment of non-compliant vehicles and drivers on the platform, and highlight key points to improve law enforcement efficiency. It is necessary to strengthen the supervision of key time periods, key areas, and key enterprises, and strengthen law enforcement inspections during key time periods such as morning and evening passenger traffic peaks, bad weather, and important holidays, as well as key areas such as city hubs, business districts, and tourist attractions. Measures such as night law enforcement, staggered law enforcement, and fixed-point law enforcement are used to strictly investigate illegal operations. All provincial-level transportation departments and public security organs are encouraged to strengthen organization and coordination, and guide cities to carry out joint rectification to form a deterrent effect.
③ Summarize and consolidate the stage (December 1 to December 31, 2018): All local transportation authorities and public security organs should summarize and promote the work experience and results obtained, explore long-term measures to standardize the order of the taxi market, and gradually establish a long-term working mechanism for unified government leadership, joint law enforcement by transportation and public security departments, and active participation of the general public in combating illegal operations. It is necessary to continue to strengthen daily supervision and law enforcement, consolidate the results of special project rectification actions, and prevent illegal operation activities from rebounding.
The provincial transportation authorities shall, together with the public security organs at the same level, report the implementation and results of the special project rectification actions within their jurisdiction to the Ministry of Transport (Transportation Services Department) before January 15, 2019, and copy them to the Ministry of Public Security (Transportation Administration). During the special project rectification actions, the Ministry of Transport and the Ministry of Public Security will supervise the implementation of special project rectification actions in various regions.
